Frequently Asked Questions
Frequently Asked Questions
How much is the deposit?
25% of the rent is required as a holding deposit payable within 3 working days of receiving the booking form . with the balance payable 8 weeks before arrival dates . Please note If a booking is made less than 8 weeks before the arrival date, the full rent must be paid at the time of booking.
25% of the rent is required as a holding deposit payable within 3 working days of receiving the booking form . with the balance payable 8 weeks before arrival dates . Please note If a booking is made less than 8 weeks before the arrival date, the full rent must be paid at the time of booking.
Are young group bookings allowed?
At least one member of the group must be over 27 years of age
At least one member of the group must be over 27 years of age
Do you accept short breaks?
Yes. Some of our properties are available to book for short breaks (minimum of 4 nights) outside the high season (mid June to mid September)
Yes. Some of our properties are available to book for short breaks (minimum of 4 nights) outside the high season (mid June to mid September)
Do I have to pay extra for water and electric ?
In most cases NO , All gas , water and electricity costs are included in the rental price. please note some properties have additional charges for example for Air conditioning use ) - Please check the property advertisement
In most cases NO , All gas , water and electricity costs are included in the rental price. please note some properties have additional charges for example for Air conditioning use ) - Please check the property advertisement
Can you provide a travel cot/ high chair.etc?
Yes. Please return to "Extras" tab on the home page and select Nursery hire - please note these items are available for hire at guests expense - payment is direct to the hire company
Yes. Please return to "Extras" tab on the home page and select Nursery hire - please note these items are available for hire at guests expense - payment is direct to the hire company
The property sleeps 8… Can I bring 8 plus a baby ?
The property sleeps 8… Can I bring 8 plus a baby ?
Yes this is fine , just let us know so we can confirm there is space in the bedroom
Yes this is fine , just let us know so we can confirm there is space in the bedroom
What time can I arrive and when must i depart by?
The standard check in time is 16.00hrs and the check out time is by 12.00hrs. This is to allow time for cleaning and preparing the villa between guests . Please note if there are no guests checking out on your arrival day or arriving on your check out day we can be flexible with these times. Also if you arrive before 16.00hrs you can still go to the property to collect keys and drop in your bags and then return later when cleaning has finished
Key Collection on arrival day
Once your balance payment has been paid, final arrangements including detailed directions to the property and key collection instructions will be forwarded by email. In most cases you will be met on arrival at the villa by the key holder or a representative of Jk villa rentals . Please note alternative arrangements for key collection (such as collecting the keys from a safe box or our office key box ) may be organised if you are arriving late (after 21.00hrs ) .
Key return at check out
In most cases we will pass by your villa at the agreed check out time to collect the keys, Please note in the event of an early check out (before 09.00hrs) or an agreed late checkout, alternative arrangements may be made for the return of the keys (for example keys left inside the villa or returned to our OFFICE POST BOX) – if no arrangements have been made for key collection we ask that you call us the day before you leave to discuss this (our contact numbers on 0034 966 798 793 or 0034 661 921 762 )
Key Collection on arrival day
Once your balance payment has been paid, final arrangements including detailed directions to the property and key collection instructions will be forwarded by email. In most cases you will be met on arrival at the villa by the key holder or a representative of Jk villa rentals . Please note alternative arrangements for key collection (such as collecting the keys from a safe box or our office key box ) may be organised if you are arriving late (after 21.00hrs ) .
Key return at check out
In most cases we will pass by your villa at the agreed check out time to collect the keys, Please note in the event of an early check out (before 09.00hrs) or an agreed late checkout, alternative arrangements may be made for the return of the keys (for example keys left inside the villa or returned to our OFFICE POST BOX) – if no arrangements have been made for key collection we ask that you call us the day before you leave to discuss this (our contact numbers on 0034 966 798 793 or 0034 661 921 762 )
Who do i call if I have a problem at my Villa ?
If urgent Please call our office (0034 966 798 793) or the mobile number (0034 661 921 762) or send a whats app or sms (0034 661 921 762) to report your problem or alternatively you can email us or visit our office in Los Balcones , Torrevieja. We have a good team of reliable tradesman on hand to fix any problems that may occur during your stay, you are not expected to wait in for the tradesman (unless you prefer to do so) .
Is Internet access available at the villa ?
Yes, All of our villas have wireless internet installed . please note Internet in this part of Spain is generally slow, (between 3meg to 10 Meg). from 2019 Some villas have Fiber installed
Is Internet access available at the villa ?
Yes, All of our villas have wireless internet installed . please note Internet in this part of Spain is generally slow, (between 3meg to 10 Meg). from 2019 Some villas have Fiber installed
Is there an Iron and Ironing Board at the property?
Yes all villas come furnished with an Iron and Ironing Board
Is there a Hairdryer ?
Yes all our villas have at least one one,large villas will have 2
Is there an Iron and Ironing Board at the property?
Yes all villas come furnished with an Iron and Ironing Board
Is there a Hairdryer ?
Yes all our villas have at least one one,large villas will have 2
Are towels provided?
yes house towels are provided, but not normally beach towels. House towels are not to be taken to the beach
Is bed Linen provided ?
yes beds will be made up ready for your arrival
Is there a washing machine?
Yes all villas have a washing machine available for you to use and drying facilities (line or clothes rack)
Will there be cleaning products at my villa ?
basic items will be provided such as mop and bucket , broom , dustpan , fairy liquid , dishwasher tablets , cleaning clothes, Toilet paper, washing powder
Do we have to maintain the swimming pool ?
No, all pools come with pool cleaners that visit
twice a week , most pool cleaners visit early in the morning between the hours 7.00hrs to 9.00hrs . There should be a net available should you need to remove any debris from the pool surface .
Important Note - We Ask that you wash off any sun cream before entering the pool or wait at least 30 minutes after applying sun cream before entering the pool . ALSO remove any large pool toys from the pool at the end of the day as they will interfere with the cleaning process
Smoking:
All of our properties are non-smoking. You are welcome to smoke anywhere outside on the Terrace, Balcony or Garden area, Ash trays are provided
All of our properties are non-smoking. You are welcome to smoke anywhere outside on the Terrace, Balcony or Garden area, Ash trays are provided
Can I watch TV in Spain ?
Yes, All villas have a minimum of one Television installed with Local Spanish channels, However nearly all our Villas come with an additional UK or European Satellite system offering several English speaking channels such as BBC1, & BBC2, ITV, Channel 4 & 5 , Sky news Euro sports etc. ** Those with European satellites’ offer some English speaking channels ie BBC News, CNN news plus normally many German & French & Spanish programmes. If you would like to know if a specific channel is available at your villa please check with us ** Occasional Picture quality may be Poor or Channels may disappear. This can happen anytime. We have no control over this. The broadcasting company will work to fix the problem in their own time.
Does the villa have a DVD Player?
Most villas come with DVD Players, Please note if your villa does not have a DVD Player please contact us and we will arrange to deliver one to your villa
Does the Villa have A CD Player/Radio ?
Most villas have a music system (or portable CD player ) . We encourage all our villa owners to install one for guests use. Please note if your villa does not have a CD Player/ Radio please contact us and we will arrange to deliver one to your villa.
Is there a BBQ ?
Yes most villas with Gardens have a basic charcoal BBQ .please check the property description in the advert . Coals and lighter fuel are not supplied but can be purchased locally at your supermarket.
Please note you are responsible for cleaning the BBQ after use. if you have a gas BBQ we will supply the gas and change the bottle if it is running low
*** If you have any questions please don´t hesitate to contact us ***
Yes, All villas have a minimum of one Television installed with Local Spanish channels, However nearly all our Villas come with an additional UK or European Satellite system offering several English speaking channels such as BBC1, & BBC2, ITV, Channel 4 & 5 , Sky news Euro sports etc. ** Those with European satellites’ offer some English speaking channels ie BBC News, CNN news plus normally many German & French & Spanish programmes. If you would like to know if a specific channel is available at your villa please check with us ** Occasional Picture quality may be Poor or Channels may disappear. This can happen anytime. We have no control over this. The broadcasting company will work to fix the problem in their own time.
Does the villa have a DVD Player?
Most villas come with DVD Players, Please note if your villa does not have a DVD Player please contact us and we will arrange to deliver one to your villa
Does the Villa have A CD Player/Radio ?
Most villas have a music system (or portable CD player ) . We encourage all our villa owners to install one for guests use. Please note if your villa does not have a CD Player/ Radio please contact us and we will arrange to deliver one to your villa.
Is there a BBQ ?
Yes most villas with Gardens have a basic charcoal BBQ .please check the property description in the advert . Coals and lighter fuel are not supplied but can be purchased locally at your supermarket.
Please note you are responsible for cleaning the BBQ after use. if you have a gas BBQ we will supply the gas and change the bottle if it is running low
*** If you have any questions please don´t hesitate to contact us ***
